Without a doubt, whether you are a trainee or solicitor, whether in a big firm or small local one, you will come across Legal secretaries. They are without doubt, an essential part of any law firm. They perform a wide range of tasks, from managing calendars and scheduling appointments to drafting legal documents and preparing for court appearances. In short, they keep the law firm running smoothly and I have found, worth their weight in gold!
Given the importance of their role, it is essential that we solicitors treat their secretaries with respect and courtesy. I have been amazed at how some, including trainees and legal executives, in the past firms I’ve worked with have treated the legal secretaries as beneath them and underestimated their abilities vastly! I have found the opposite to be true, where legal secretaries know a huge amount, and have a vast amount of experience in many areas of law. I have often relied on them for help and advice and they have often come to my aid. I think, starting as a NQ, you should keep the following in mind;
- Be polite and professional. This may seem like a no-brainer, but it’s worth repeating. Secretaries are professionals, and they deserve to be treated as such. Always use a respectful tone of voice, and treat them as you would want to be treated.
- Be clear and concise in your instructions. Secretaries are busy people, often doing work for two or three different solicitors, so it’s important to be clear and concise when you give them instructions. This will help to ensure that they understand what you need and that they can complete the task as quickly and efficiently as possible.
- Be appreciative of their work. Secretaries often go above and beyond their job descriptions. Take the time to thank them for their hard work and let them know that you appreciate their contributions to the law firm. It costs nothing to do and makes them feel part of the team. If they feel you appreciate them, believe me, they will do what they can for you.
- Be open to feedback. Secretaries are often in a position to see things that solicitors don’t. If they have a suggestion or a recommendation, be open to hearing it. They may be able to offer valuable insights that can help you to improve your work. I often would give my secretary my bill drafts to review, and other documents to clients. They have founds things I’ve missed and saved me future hassle.
Here are some additional tips for treating your secretary in a law firm:
- Be respectful of their time. Don’t expect them to drop everything they’re doing to answer your questions or complete your requests. If you need something urgently, let them know ahead of time.
- Be organised. If you have a lot of tasks that need to be completed, try to organise them in a way that makes sense for your secretary. This will help them to prioritise their work and to get things done more efficiently.
- Be flexible. Things don’t always go according to plan, so be prepared to be flexible with your secretary. If they need to adjust their schedule or take on additional work, be understanding and supportive.
- Be communicative. If you have any questions or concerns about your secretary’s work, be sure to communicate them in a clear and respectful way. This will help to ensure that you’re both on the same page and that any problems can be resolved quickly and easily.
Essentially, just remember that your secretary is going to be vital to you and treat them with respect and from time to time show them that you value their work and that you appreciate their contributions to the law firm. This will help to create a positive and productive work environment for everyone involved.