Life of Newly Qualified UK Lawyer

Tag: client

  • Tips for a New Solicitor

    So almost 6 months of being a newly qualified solicitor/lawyer have gone and to say it has been a learning curve, would be to undersell it. I. like to think that all newly qualified solicitors go through the same thing. A journey of discovery, self doubt, nervousness, overwhelming fear – to name but a few emotions. If I was to write down a few tips for my colleagues current and those of you to come to remember, these would be the top ones.

    1. Treat everyone with courtesy. Be that estate agents, brokers, assistants / secretaries. It’s a small world. You don’t know who you might come across again;
    2. A mistake is rarely a major problem if it is identified quickly and you take action to inform superiors. Trying to fix the mistake yourself, or concealing the mistake can very quickly lead you down the rabbit hole towards dishonesty. Never take this path. Own up, talk to someone whether your supervisor or senior solicitor, own it, fix it or limit the damage, learn from it and move on;
    3. You will have a complaint made about you at some point. Don’t take it personally. Take a step back and evaluate your conduct. Could you have prevented it ? Learn from it;
    4. Make friends out of the solicitors you deal with on a regular basis if in a field such as conveyancing which is tough, lonely & demanding. A good rapport will not only help you but will make for a better process. Off course, this is not always possible in litigation or other areas but good manners and courtesy cost nothing;
    5. Manage expectations. A large majority of complaints received by firms could be negated if the clients expectations are managed from the start of the process and regular contact is kept with them. Even if there is nothing to report, it does not hurt to send a quick email to touch base which reassures them that you are on the job;
    6. Network, network, network – something I am not good at but go to the professional development courses and meet your colleagues. Talk and connect – you never know what could come off it.

    Hopefully, these will be off use to someone who reads this. Also, please feel free to connect with me:

    Twitter – @LearingLawyer

  • Never work with children, animals or the general public!

    Obviously if you want to avoid contact with the general public, working the legal sector, especially in private client, is certainly not the way to go. Usually, every day you will be contacted by someone, usually your client, looking an update, advice or generally to query this that or the other.

    I have slowly learning three important things to remember before taking a phone call, or even responding to an email from a client. Those being:-

    1. Take a deep breath, clear your mind, prepare to listen;
    2. Do not rush to give any advice, or react – take time, think, choose your words and if necessary delay any response in favour of getting as much information as you can;
    3. Set your own personal feelings, thoughts or reactions aside – take a step back and step outside the situation.

    All too often I have been guilty of trying to give advice too quickly, too soon and without thinking it through. Often leading to the client being confused, me being confused or just getting it wrong.

    I think the best advice I can ever give when working in private client law is to take it slow, don’t rush and don’t feel pressured to make snap decisions. Think it through and work it out. Write everything down and make notes. Believe it or not, you need to remember so much at any given time, you tend to forget information that is longer than a few hours old. I never anticipated how much I would need to remember at any given time and how often clients expect you to remember what they said to you a few days or even a few weeks ago. Often I hear the phrase, “do you remember when I said…?” More often than not the answer is, “no I have no idea…”